Privacy Policy
Last updated: January 2026
1. Information We Collect
When you use Klondesk's AI voice receptionist service, we collect information necessary to provide our services effectively. This includes call recordings, transcripts, caller information, and appointment details that are processed through our system.
2. How We Use Your Information
We use collected information to provide AI receptionist services, improve our voice recognition and response capabilities, send you notifications about calls and appointments, and maintain service quality and security.
3. Data Security
We implement enterprise-grade security measures including encryption in transit and at rest, secure data centers, and regular security audits. Your customer data is protected with industry-leading security standards.
4. Data Retention
We retain call data and recordings for the duration of your subscription plus 30 days. You may request deletion of your data at any time by contacting our support team.
5. Third-Party Services
We partner with trusted, industry-leading service providers for voice synthesis, telephony, and secure data storage. These providers maintain their own privacy policies and comply with enterprise security standards.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of your data or object to certain processing activities. Contact us at info@klondesk.ca to exercise these rights.
7. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at: