Privacy Policy

Last updated: January 2024

At Klondesk, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

• Name and contact information
• Business information and preferences
• Payment and billing information
• Communication preferences

Call Data

Our service processes call data including:

• Phone numbers and call timestamps
• Call transcripts and recordings (if enabled)
• Customer information collected during calls
• Appointment and lead data

Technical Information

We automatically collect certain technical information:

• Device and browser information
• IP addresses and location data
• Usage patterns and service analytics
• Error logs and performance data

How We Use Your Information

We use the collected information to:

• Provide and maintain our AI voice receptionist service
• Process and manage your account
• Improve our service quality and features
• Communicate with you about service updates
• Ensure security and prevent fraud
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

• Data encryption in transit and at rest
• Secure data centers with access controls
• Regular security audits and monitoring
• Employee training on data protection

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With trusted service providers (under strict confidentiality)

Data Retention

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Opt-out of marketing communications
• Lodge a complaint with authorities

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@klondesk.ca